Customer satisfaction is important to us.
1. Return Eligibility
You may request a return if:
-
Item is damaged
-
Item is defective
-
Wrong product delivered
Return request must be made within:
📅 7 days of receiving the order
2. Conditions for Return
Returned items must be:
-
Unused
-
In original packaging
-
With all tags and accessories
3. Non-Returnable Items
We do not accept returns for:
-
Used items
-
Personal care products (opened)
-
Items damaged due to misuse
-
Sale or clearance items
4. Refund Process
-
After receiving the item, we inspect it
-
Refund is processed within 7–10 business days
-
Refund will be sent to original payment method
5. Shipping Cost for Returns
-
If mistake is from our side → we cover shipping
-
If return is customer’s choice → customer pays shipping
6. How to Request Return
Email us with:
-
Order number
-
Reason for return
-
Photos (if damaged)